Privacy & Security

97bet Privacy Policy — Your data is completely safe with us

Whether you open an account, play, or simply browse 97bet — what data is collected, how it is stored, and whether it is ever shared with anyone is all explained here in plain language.

Last Updated: January 2026
We Privacy as How We Protect Your Data

Six core pillars of data protection at 97bet

256-Bit SSL Encryption

Every transaction and piece of personal data at 97bet is secured with military-grade 256-bit SSL encryption — virtually impossible for hackers to break.

Your Data Is Never Sold — Not Ever

97bet never sells your name, mobile number, email, or any personal information to third parties. This is our fundamental commitment.

Secure Data Storage

Your data is stored in ISO-certified data centers, protected through regular backups, access controls, and security audits.

KYC information remains confidential

National ID or Passport details submitted for identity verification are stored under strict security. Only the verification team has access to this information.

Two-Factor Authentication (2FA)

Enable 97bet's two-factor login verification. Even if your password is compromised, your account stays protected with an additional OTP layer.

Automatic Data Deletion

Data from inactive accounts is automatically deleted after a set period. You may also submit a deletion request at any time.

Section 1 Introduction & Commitment

97bet believes that your privacy is a fundamental right. When you create an account on our platform or simply browse our website, certain data is generated — in this policy, we clearly explain what that data is, how it is used, and what rights you have.

This Privacy Policy 97betApplies to all - services — website, mobile app, live chat support, and everything in between. We never hide anything in the fine print — we tell it to you straight.

The core message of this policy is simple — Your data belongs to you. 97bet uses it solely to provide our services — nothing more.

Section 2 What data we collect

2.1 Information You Provide Directly

During registration and while using our services, you provide us with certain information directly:

  • Full Name & Date of Birth
  • Mobile number and email address
  • Residential Address
  • Identity verification documents (National ID / Passport) — for KYC purposes only
  • Payment method details (bKash/Nagad number, bank account)

2.2 Automatically Collected Information

When you 97bet When you browse or use the platform, certain technical information is collected automatically:

  • IP address and device type
  • Browser and operating system information
  • Log of which pages you viewed and for how long
  • Session cookies and user preferences
Type of Data Collection Methods Mandatory?
Name & Date of Birth Registration Form Yes
Mobile Number Registration / OTP Yes
Identity Document KYC Verification If Needed
IP address Automatic Yes
Cookies Browser Partial
Gaming history Platform Logs Yes

Section 3 How We Collect Your Data

97bet Information is collected only through lawful and transparent means. We never collect your data without your knowledge or consent.

  • Direct Input: Via registration, KYC forms, or profile updates.
  • Transaction Records: Deposits, withdrawals, and betting activity are logged automatically.
  • Customer support: Information provided when contacting us via live chat or email.
  • Cookies and tracking: To enhance the user experience through browser cookies.

97bet We never purchase your data from third parties. All information is collected directly from you or from our own systems.

Section 4 Purpose of Data Use

97bet Your data is used strictly for the following purposes — and nothing else:

  • Account management: Registration, login, and profile management.
  • Transaction Processing: To process deposits and withdrawals safely and securely.
  • Identity Verification: To verify age and identity, and to prevent fraud.
  • Customer support: To provide prompt assistance in resolving issues.
  • Personalized Experience: To show you games and offers tailored to your preferences.
  • Security Assurance: To detect and prevent fraud and suspicious activity.
  • Legal obligations: To comply with applicable laws and the requirements of regulatory authorities.

Your explicit consent will be obtained for marketing communications — and you may withdraw it at any time.

Section 5 Data Sharing & Third Parties

97bet Your data is generally not shared with anyone. However, in limited and lawful circumstances, necessary information may be shared with partner organizations:

5.1 Cases Where Data Is Shared

  • Payment Providers: To process transactions with bKash, Nagad, and banks.
  • Game providers: Minimum data necessary for operating game services.
  • Law enforcement agencies: In compliance with applicable law, where required by a valid legal order or investigation.
  • Security Partners: For fraud detection services.

5.2 Data That Is Never Shared

  • To advertisers or marketing companies.
  • For any commercial purpose without your consent.
  • To data brokers or data resellers.

Whenever information is shared with a third party, that party is also 97betContractually bound to uphold -'s privacy standards.

Section 6 Cookie Policy

97bet-'s website and app use cookies to enhance your experience and keep the platform secure. See the types of cookies we use below:

Cookies can be disabled at any time through your browser settings. However, disabling essential cookies may cause certain features to stop working.

Section 7 Data Retention Period

97bet Your data is not kept longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

  • Account information: For the duration your account is active, plus 5 years after closure.
  • Transaction Records: 7 years, in accordance with financial regulatory requirements.
  • KYC documents: Up to 5 years following verification.
  • Customer service logs: 2 years after the last contact.
  • Cookies and sessions: Automatically deleted upon expiry.

Once the retention period expires, data is securely destroyed and is not kept in any backup.

Section 8 Your Data Rights

97betYou have full control over your personal data on -. Here are your rights:

Right to Access Your Data

You may request to view the information we hold about you.

Right to Rectification

You may request corrections to any inaccurate or outdated information.

Right to Erasure

You may request the deletion of your data, subject to specific conditions being met.

Right to Data Portability

You may request a download of your data in a standard, portable format.

Right to Object to Processing

You may opt out of marketing communications or personalisation at any time.

Right to Restrict Processing

You may request that we temporarily suspend the processing of your data under certain circumstances.

To exercise any of these rights [email protected] Email us at the address provided or reach us via live chat. We will respond within 30 days.

Section 9 Children's Privacy Protection

97bet We do not provide services to anyone under the age of 18, and we do not knowingly collect information from minors. If we are notified that data belonging to a minor has been collected, that account and its associated data will be deleted immediately.

If someone you know is underage and has registered on 97betIf you suspect someone has registered on - without your knowledge, please contact us — we'll take immediate action.

Section 10 Policy Update Process

Due to technological, legal, or business requirements 97bet This Privacy Policy may be updated from time to time. For any significant changes:

  • The "Last Updated" date at the top of the page will be revised accordingly.
  • Registered members will receive notifications via email or SMS.
  • You will be notified at least 14 days in advance — except where urgent legal circumstances apply.

Continued use of the platform after any changes will be considered acceptance of the updated policy.

Section 11 Contact & Complaints

For any privacy-related questions, concerns, or complaints 97betContact -'s privacy team:

  • Live Chat: Click the chat icon on the website or app — available 24/7.
  • Email: [email protected] — response within 48 hours.
  • Subject Line: Mark your subject line "Privacy Complaint" to receive priority handling.

We take every complaint seriously and are committed to providing a resolution within a maximum of 30 business days.

Play Safe, 97betJoin -

Your data is secure, your privacy is guaranteed. Register with 97bet and play on Bangladesh's most trusted gaming platform.

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